A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. 

• For mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees 
• For order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date. 

You will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorisation of 1 $. This authorisation is not a charge: Montblanc e-boutique will charge your card only once the package is being shipped.  If you haven´t been charged at the moment of shipping, please contact your bank to check if there are any limitations on their side.

The Promocodes of the Montblanc e-boutique give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click ""Apply"". Only one Promocode can be used for each order.

If the code doesn't work please double check the dates of the promotion and which creations and categories it can be applied to from the newsletter.

Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

Internet Explorer 8 or later:

- click on Tools and select Internet Options

- click Delete

- select Cookies and click Delete

Mozilla Firefox 10 or later:                                             

- select History and click Clear Recent History   

- select the Everything option in the Time Range to Clear window

- select Cookies and Cache in Details and click Clear Now    

Google Chrome:

- select More tools and click Clear browsing data

- select Cookies and other site and plugin data and Cached images and files

- select the Beginning of Time option to delete all content and click Clear browsing data

Safari 3 or later:

- select Safari and choose Preferences

- select Safety and click Show Cookies

- click Clear all and OK

- click Finish

iPhone / iPad:

- enter the Settings menu and select Safari

- touch Clear browsing data and cookies.

To make purchases on the Montblanc e-boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each creation page, you will find all available sizes and colours, a description and the composition of the item. Click on the creation image to zoom in and see all of the details.

How to order

From the item page, select the desired colour and size of the creation

Add the creation to your Shopping Bag

Once you have finished shopping, click the ""Proceed to Checkout"" button in your Shopping Bag

Enter your email and your shipping address

Select a shipping and a payment method

Check that the information you entered is correct and click ""Purchase Now"".

In some countries, if you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Of course! You can navigate the mobile-optimised version of our website.

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

Eliminate any Cookies and Temporary Files from your computer

Check that Javascript is enabled.

If the problem persists, please contact us with the following details:

Your operating system (Windows Vista, Mac OS X, etc.)

Internet browser and version (Internet Explorer 9, Firefox, Safari,...)

The URL that you were trying to access (for example, www.montblanc.com).

Montblanc ""Availability in boutique"" service allows you to verify the availability of the items you are interested in online, and reserve them for a chance to try them on in a boutique. 

Choose the size and/or color combination on the item page and check the availability. If the item is available, select the boutique where you would like to reserve them and enter your personal details. You will be contacted by one of our staff to confirm your reservation.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.

If you forgot your password, click the ""Forgot your password?"" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

Try adding the ""newsletter@store.montblanc.com"" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

be among the first to discover the latest news from the Montblanc e-boutique

access promotions reserved exclusively for our customers

receive our style tips

…and much more!

You can subscribe from the Home Page, by entering your email address. 

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available.

You can enable and disable notifications for individual items directly from your Wish List.

Create an account for access to exclusive areas and services dedicated to our customers:

My Wish List - My Favourites 

My Orders

Address Book.

When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account. Opening an account by registering your billing and delivery addresses will make it easier for you to place your next orders, as all your data will be pre-registered.

You will be able to view your purchase history and consult list of your favorite items.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. 

You can also check the status of your order directly on www.ups.com. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery. 

If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

Order being prepared:

The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

Check your spam folder and make sure that confirmation@store.montblanc.com and shipping@store.montblanc.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, we ask you to place a new order. Should you have questions, please contact us. To return any items please refer to our Return Policy.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ""https"" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Purchasing on the Montblanc e-boutique is reserved for end consumers. Our prices include VAT.

For each order, the Montblanc e-boutique issues an invoice; the document will be sent as an attachment in the Shipping Confirmation email. 

Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.

Need further assistance? Contact us and we will be happy to help you.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

We’ve partnered with Klarna to give you an improved shopping experience. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

How to shop with Klarna:

1.  Add item(s) to your Shopping Bag and select Klarna when you check out
2. Enter a few personal details and you’ll know instantly if you’re approved
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app

At checkout, you can choose between the following payment options:

Pay Later: Allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app you’ll have the option to pay off the balance earlier or extend the due date if needed. As soon as your order is shipped, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.

3 interest-free payments: Allows you to split purchases into 3 interest-free instalments. If your order is eligible, you can select this option at checkout and enter your debit or credit card information. As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule and the first payment will be taken from the reserved amount on your credit/debit card. Your purchase and payments will then be visible and manageable in the Klarna App.

Pay in Instalments/Slice it: The interest payments or monthly financing credit option allows you to buy now and spread the cost over time for up to 12 months. Interest rates apply. Select the Klarna option at checkout, choose the term lengths that are best for you and enter your debit or credit card information. 

Take a look at Klarna's Monthly Financing Policy.

To be eligible to use the Klarna you must:

• Be a resident in the country where you place the order
• Be at least 18
• Have a valid bank card/bank account
• Have a positive credit history
• Be able to receive verification codes via SMS

For more information, take a look at the Klarna FAQ, or download the Klarna app.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover and Diners.

The total will be charged to your card when the order is shipped. 

Your card will be charged in USD.

PayPal and PayPal Express: Shop easily online without having to enter your credit card details on the website. 

Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Klarna: Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna at checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

Apple Pay: you can also pay for your purchases on our site with Apple Pay. Make sure you are logged in with your Apple ID to use this payment method.

If necessary, enter your billing, delivery and contact information (which will be stored for future purchases) and confirm payment. Your card will be charged only at the time of shipment.

 We ship all orders from our warehouse in Dallas, Texas.

Standard Shipping

Delivery in 5-8 business days. Orders containing personalized items will require an additional day for handling.

$ 11.00

Standard Shipping

Delivery in 5-8 business days.

Standard Shipping for Refill Only Orders (fulfilled via UPS SurePost).

$ 7.00

Express Shipping

Delivery in 2-4 business days. Orders containing personalized items will require an additional day for handling.

$ 20.00

Please allow at least one business day for order processing.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.

Please remember that the courier does not deliver on National Holidays. Check the days on which we do not ship.



Shipping may be complimentary depending on active promotions – more information available within the product page.

All orders are processed automatically and we are unable to expedite or delay shipping times.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante.

Orders made to any of these addresses will be cancelled. 

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

Some Montblanc Boutiques offer this service. During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
•  The shipping confirmation email (printed or on a mobile device)
• Letter of authorization

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:

Zurich, Geneva, Lugano, Basel, Paris - Champs Elysees, Paris - Rue de Rennes, Paris - Capucines, Berlin Kurfürstendamm , Hamburg, Frankfurt - Goethestraße, München, Düsseldorf, London - New Bond Street, London - Royal Exchange, Milano - Montenapoleone, Milano - Corso Vercelli, Firenze